Sustainability Policy
Sustainability Policy
Our company has established the following policies to build a long-term and sustainable management system: We will implement management (management plans) that maximize environmental, socioeconomic, and cultural benefits while minimizing all negative impacts.
We establish the following policy in order to build a long-term and sustainable management system. We will implement management plans designed to maximize benefits in environmental, socio-economic, and cultural aspects, while minimizing all negative impacts.
1. Environment
1. Environment
1) We will actively promote energy conservation and renewable energy, and strive for the effective use and reuse of resources.
We will actively promote energy conservation and the use of renewable energy, and strive for the effective use and reuse of resources.
2) In order to secure precious water resources, we will promote the implementation of measures and the introduction of equipment to reduce the amount of water used and to promote water reuse.
In order to conserve valuable water resources, we will implement measures and introduce equipment to reduce water consumption and promote water reuse.
3) We will take the lead in reducing waste and promoting separate collection. In addition to reducing plastic use and food waste, we will thoroughly separate waste and manage the amount of waste generated.
We will take the initiative in reducing waste and promoting proper waste separation and collection. We will also work to reduce plastic use and food waste, while ensuring thorough waste separation and monitoring the amount of waste generated.
4) We will work with local stakeholders to provide services and products that are environmentally friendly. When purchasing, we will prioritize products that can be reused, collected, or recycled.
In cooperation with local stakeholders, we will strive to provide services and products that are friendly to nature and the environment. In purchasing, we will prioritize products that can be reused, collected, or recycled.
5) We strive to create a clean and comfortable environment in all areas, both within the community and within the company.
We will strive to create a clean and comfortable environment in all areas of the local community and within our organization.
2. Society
2. Society
1) We will strive to foster solidarity and cooperation with the local community, conduct our business in a manner that respects local customs, culture, and traditions, and fulfill our responsibility for regional development.
We will seek solidarity and cooperation with the local community, conduct our business in a manner that respects local customs, culture, and ways of life, and fulfill our responsibility to contribute to regional development.
2) We aim to provide safe and user-friendly facilities and environments for all our customers, and will promote barrier-free access in both hardware and software aspects.
We will work to provide facilities and an environment that are safe and easy to use for all guests, and promote accessibility in both physical facilities and service operations.
3. Culture
3. Culture
1) We aim to actively support local cultural activities and become an important player in promoting local culture by utilizing our own business know-how, human resources, and other management resources.
We will actively support local cultural activities and aim to become an important contributor to the promotion of regional culture by making use of our management resources, including our business knowledge and human resources.
4. Economy
4.
1) We will actively source products from local businesses and strive to promote local production and consumption.
We will actively purchase from local businesses and strive to promote local production for local consumption.
5. Quality control
5. Quality Management
1) We source high-quality, safe, and reliable products, materials, and raw materials.
We will procure high-quality, safe, and reliable goods, products, and raw materials.
6. Human Rights
6. Human Rights
1) We will ensure a healthy workplace environment free from discrimination based on nationality, beliefs, place of origin, gender, religion, physical characteristics, etc., and strive to perform our duties with the aim of improving our skills and growing as individuals through our work.
We will ensure a healthy workplace environment where no one is discriminated against on the basis of nationality, belief, place of origin, gender, religion, physical characteristics, or any other attribute. We will strive to perform our duties in a way that enables employees to improve their abilities and grow as individuals through their work.
2) We respect human rights in our business activities, including the prohibition of forced labor and child labor, as well as the prohibition of discrimination and harassment.
We respect human rights in all business activities, including the prohibition of forced labor and child labor, as well as the prohibition of discrimination and harassment.
7. Hygiene management
7. Hygiene Management
1) We will establish a risk management department to ensure thorough measures such as food poisoning prevention, food safety and hygiene, allergy incident prevention, food labeling management, and pest control.
We will appoint a person responsible for risk management and ensure thorough measures for food poisoning prevention, food safety and hygiene, allergy accident prevention, food labeling management, and pest control.
8. Safety issues
8. Safety Issues
1) A risk management officer will be established to report on various safety management systems and to discuss responses to new risk events.
We will appoint a person responsible for risk management, report on various safety management systems, and discuss responses to newly identified risk events.
9. Crisis management
9. Crisis Management
1) We will establish a risk management team to prepare for earthquakes, fires, floods, heavy snow, power outages, water shortages, communication failures, infectious diseases, terrorism, and other emergencies, prioritizing the safety of our guests, employees, and the local community.
We will appoint a person responsible for risk management and, in preparation for emergencies such as earthquakes, fires, floods, heavy snowfall, power outages, water outages, communication failures, infectious diseases, terrorism, and other incidents, we will place the highest priority on ensuring the safety of guests, employees, and the local community.
2) In the event of a disaster such as an earthquake or fire, we will first confirm the safety of guests and staff, and, if necessary, guide them to a safe place, treat the injured, and contact the fire department, police, and other administrative agencies.
In the event of an earthquake, fire, or other disaster, we will first confirm the safety of guests and employees, and, when necessary, guide them to a safe location, respond to injured persons, and contact the fire department, police, and relevant public authorities.
3) In the event that heavy snow, blizzards, road closures, or suspension of public transportation affect the movement of guests, we will check traffic information, road conditions, and the operating status of buses, trains, and flights, and provide this information to guests as quickly as possible. If necessary, we will provide guidance on extending their stay, changing their departure time, confirming alternative transportation options, and ensuring their safety within the hotel.
In the event that heavy snowfall, snowstorms, road closures, or suspension of public transportation affects guests' travel plans, we will check traffic information, road conditions, and the operating status of buses, trains, flights, and other transportation, and provide information to guests as promptly as possible. When necessary, we will assist by providing guidance on extending stays, changing departure times, checking alternative transportation options, or waiting safely inside the facility.
4) During the winter months, in order to prevent accidents caused by snow accumulation, freezing, falling snow, poor visibility, etc., we will conduct safety checks on entrances, walkways, parking lots, etc., remove snow, implement anti-slip measures, and issue warnings.
During the winter season, to prevent accidents caused by snow accumulation, ice, falling snow, or poor visibility, we will check the safety of entrances, pathways, parking areas, and other relevant areas, carry out snow removal, implement anti-slip measures, and provide appropriate warnings.
5) To enable a swift response in emergencies such as fires, earthquakes, floods, and snowstorms, we will develop a manual that specifies evacuation routes, assembly points, initial response procedures, communication systems, emergency supplies, and methods for guiding guests.
We will prepare manuals covering evacuation routes, assembly points, initial response procedures, communication systems, emergency supplies, and methods for informing guests, so that we can promptly respond to emergencies such as fires, earthquakes, floods, and snow-related disasters.
6) We will regularly provide education and training to our employees on evacuation guidance, initial firefighting, reporting, safety checks, guidance for foreign guests, and providing traffic information during heavy snowfall.
We will provide regular education and training to employees on evacuation guidance, initial fire response, emergency reporting, safety confirmation, assistance for international guests, and providing transportation information during heavy snowfall.
7) Various manuals, evacuation routes, emergency supplies, contact lists, etc., will be regularly reviewed and improved as necessary.
We will regularly inspect and review emergency manuals, evacuation routes, emergency supplies, contact lists, and related procedures, and make improvements as necessary.
10. Regular review, evaluation, and reporting.
10.Regular Review, Evaluation, and Reporting
1) Management is a multi-year plan and will be reviewed regularly.
Our management plan is a multi-year plan and will be reviewed regularly.
2) Data-driven monitoring will be conducted for the above management items, and performance will be regularly evaluated. This will allow for progress management towards goals and, as necessary, lead to process reviews, problem identification, and improvements.
For the above management items, we will conduct data-driven monitoring and regularly evaluate performance. Through this process, we will manage progress toward our goals and, where necessary, review processes, identify issues, and implement improvements.
3) We will regularly report and disclose our goals and achievements.
We will regularly report and disclose our goals and results.
11. Employee participation and initiative
11. Employee Participation and Initiatives
This policy will be created primarily by management team members and employees.
This policy will be developed mainly by members of management and employees.
By conducting regular training sessions and surveys to listen to employee feedback and incorporate their ideas, we will create an environment where employees can empathize with the organization's goals and act proactively.
Through regular training and employee surveys, we will listen to employees' opinions and incorporate their ideas, thereby creating an environment in which employees can relate to the organization's goals and take proactive action.
12. Attached document
12. Related Appendices
In implementing this policy, please refer to the attached document below.
The following appendices shall be referred to in the implementation of this policy:
Equal Employment Opportunity Policy
Equal Employment Opportunity Policy
Exploitation and Harassment Prevention Policy
Policy on the Prevention of Exploitation and Harassment
Environmentally conscious purchasing policy
Environmentally Responsible Procurement Policy
Sustainable purchasing policy
Sustainable Purchasing Policy
Waste Management Plan
Waste Management Plan
Educational training records
Education and Training Records
Goal management sheet and achievement rate management data
Goal Management Sheet and Achievement Tracking Records
Related manuals, notices posted within the building, and public information materials.
Related Manuals, In-house Notices, and Communication Materials
Establishment date: April 27, 2026
Effective Date: April 27, 2025
Niseko Milkies Co., Ltd.
Niseko Milky's Co., Ltd.
Country Inn Milky House
Country Inn Milky House
Representative Director: Masahiro Nishio
Masahiro Nishi Hotel
Representative Director
